Quality and environment work
Content
MONITORING/
STEERING/
MANAGEMENT/
control
certification
strategy
• Rules
• System structure/
• Processes and
• Data collection
handbook
policies
and measurement
• Procedures and
• Ongoing
• Documentation
instructions
improvements
• Standards
• Stakeholders
Focus
Backwards/ reactive
Forwards/ proactive
Outwards/ interactive
• Fault correction
• Prevention
• Outgoing and
and problems
and goals
engaging
Figure 1.3
Various approaches to quality and environment work
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