Consumers Opportunities of and Interest in Purchasing Green Electronic Products
10. In your view, do sales people know enough about environmental aspects?
Yes
No
10.1
What do they know about environmental
aspects?
Where did they learn about it?
10.2 What does your sales staff know about
environment-friendly electronic products?
10.3 Would your sales staff be able to answer
environmental inquiries from consumers if
questions relate to the environmental
aspects of electronic products?
Why not?
What knowledge do they lack?
How can they acquire it?
Are sales staff informed about environmental
aspects of electronic products, e.g. via sales
material?
Will knowledge on environmental aspects be a
necessity for retailers in the future?
Is your company prepared to put sales staff and
purchasers through training in environmental
aspects?
Which environmental aspect do you think would be
in focus?
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