Contents, Danish Environmental Protection Agency

Water Prices in CEE and CIS Countries. Volume I: Main Text

Abbreviations and Acronyms
Acknowledgement
Foreword by the Danish Environmental Protection Agency (DEPA)
Foreword by the European Bank for Reconstruction and Development (EBRD)
Chapter 1	Rationale and Approach of the Toolkit
Chapter 2	The Toolkit and the Planning Process
Chapter 3	Technical, Service and Expenditure Baseline
Chapter 4	Customer Perceptions, Willingness to Pay and Demand for Water
Chapter 5	Household Affordability
Chapter 6	Political Acceptability
Chapter 7	Small Town Toolkit
Appendix 1:	List of Literature
Appendix 2:	Proposed Components to Include in the TOR for a Water Services Project: Analysis of Acceptability of Water Prices
Appendix 3:	Technical Profile Summary
Appendix 4:	Generic Topic Guide
Appendix 5:	Generic Quantitative Questionnaire
Appendix 6:	Generic Briefing Notes
Appendix 7:	Generic Back-check Questionnaire
Appendix 8:	A Brief Expenditure Survey
Appendix 9:	Estimation of Willingness to Pay
Appendix 10:	Screening of Key Actors
Appendix 11:	Example of Information Note
Appendix 12:	Glossary
Appendix 13 - 16: Published separately as Volume II