Unplanned interruptions to the cold water supplied to your household during the day time for 1-2 hours:
- either as it is now or
- no interruptions at all
- once a month

The smell of the cold water from the tap:
- either as now or
- no smell at all
- smells of chlorine even after boiling

Colour of the cold water
- either as now or
- always completely clear
- slightly coloured (with traces of rust)

The cost you pay for cold water services per month*/two months* (*Interviewer use whatever period they get billed in):
- either current, that is.....(see Q22)
- current plus 10%, that is.....(Q22 plus 10%)
- current plus 50%, that is.....(Q22 plus 50%)